Monster Cable HTS 5100 MKII Owner's Manual download pdf (Page 35)

FORMAL WARRANTY CLAIM

HOW TO MAKE A CLAIM. In the event damage has occurred to Products or Connected Equipment, You must follow these

instructions: (1) Call Monster within two (2) months after You discover a Product Defect (or should have discovered it, if such

Product Defect was obvious); (2) Give a detailed explanation of how the damage occurred; (3) Obtain a Return Authorization

Number; (4) Upon receipt of a claim form (which may be sent to You after You filed Your Formal Warranty Claim), fill out the

claim form entirely; (5) Return the Products, shipping prepaid by You (to be refunded if You are entitled to a remedy under the

Scope of this Limited Warranty), to Monster for verification of damage, along with a copy of Your original sales receipts and

proof of purchase (UPC label or packing slip) for such Products, the completed claim form, and printed Return Authorization

Number on the outside of the return package (the claim form will include instructions for return).

TELEPHONE NUMBERS. United States: 1 877 800-8989 or 415-840-2000, Canada 1-866-348-4171, Czech Republic

800-14247, UK 0800 0569520, Germany 0800 1819388, France 0800 918201, Netherlands 0800 0228919, Belgium

0800 79201, Norway 800 10906, Denmark 8088 2128, Sweden 020 792650, Finland 800 112768.

FURTHER PROCEEDINGS. Monster will determine whether a Product Defect existed and the damage to the Connected

Equipment was caused by the Product. You must allow Monster access to the premises and site where the damage occurred

and all equipment and property related thereto for Monster inspection by its employees or authorized representatives.

Monster may, at its discretion, direct You to obtain a repair estimate at a service center or, to send the Connected Equipment

to Monster for repair. If a repair estimate is required, You will be instructed on how to properly submit the estimate and the

resulting invoice to Monster for payment. Any fees for repairs may be negotiated by Monster.

TIMING. If You bring a Formal Warranty Claim and fully comply with all terms and conditions of this Limited Warranty,

Monster will use its best efforts to provide You with a remedy within thirty (30) days after receipt of Your Formal Warranty

Claim (if You reside in the United States - forty-five (45) days if You reside elsewhere), unless obstacles outside Monster’s

control delay the process.

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Monster Cable HTS 5100 MKII Owner's Manual Page 35